1.-INTRODUCTION and GENERAL
The present general terms and conditions of contracting regulate the services of the PREBIOTEST genetic tests that Instituto Bernabeu offers through its web portal at the address: www.prebiotest.com
The contracting of such a service implies the full and unreserved acceptance of each of the stipulations contained in this article.
This document complements the provisions of the Legal Notice and the Privacy Policy of the Instituto Bernabeu Web Site, as well as, where appropriate, the Special Conditions that, where applicable, govern the provision of the services contracted.
Instituto Bernabeu reserves the right to modify unilaterally at any time and without previous warning, the presentation, configuration and content of the services of the genetic tests offered in its Web, as well as the present terms and general conditions of contracting and the rest of the texts that complement them. However, this modification will in no case retroactively affect the Contracts already concluded.
User: person who accesses the PREBIOTEST website
Client: person who contracts the services of PREBIOTEST genetic tests
Patient: beneficiary of the PREBIOTEST® genetic test service
2.-IDENTIFICATION OF THE SERVICE PROVIDER and RESPONSIBILITY
Instituto Bernabeu S.L. that operates this Web site under the name www.prebiotest.com, is a Spanish mercantile society with address in Avda. Albufereta nº 31, 03016 Alicante Spain, registered in the Mercantile Registry of Alicante, SHEET A-55.169, folios 134 and 135 of the volume 2263, sec.8, and with CIF B53409439.
Data relating to the prior administrative authorization for the exercise of the activity: 947. And to which you may address any queries by telephone: 966 44 82 53 or by e-mail to: info@prebiotest.com
3.- PRE-RECRUITMENT INFORMATION
The present terms and general conditions of contracting will regulate expressly the relations arisen between Instituto Bernabeu and the third parties (in forward “Clients” and / or “Patients”) that contract or access to the services offered by Instituto Bernabeu across the Portal. Likewise, the particular conditions and any other agreement or specific contract that may be established between both parties will be applicable.
Instituto Bernabeu informs you that the necessary procedures to access the services of the genetic tests of PREBIOTEST online by the offered one will be those described in the present general conditions, as well as those other specific ones that are indicated on screen during the navigation in the Portal, so that the User, with his interaction with the Portal, declares to know and to accept these procedures as necessary to access the services offered in the same one.
The User commits to facilitate at any moment true, exact and suitable information for their necessary identification and access to the services offered by Instituto Bernabeu, being of their only and exclusive responsibility the authenticity and accuracy of the same ones.
4.-OFFERED SERVICES AND CONTRACTING PROCESS
4.1.-Description of the Services
The services offered by Instituto Bernabeu consist of the provision of PREBIOTEST genetic tests telematically through the portal or remotely by e-mail, carried out by professionals in the fields of genetics, molecular biology, andrology and clinical analysis of recognised prestige and for which we have the corresponding administrative authorisation.
The PREBIOTEST online genetic test services offered on the Instituto Bernabeu website are provided by specialists from our own medical team.
The territorial scope of the services is extended to any territory that has the necessary connection, and will be provided exclusively in Spanish and English
As far as the subjective scope is concerned, the hiring of the Services provided by Instituto Bernabeu through the web portal is exclusively addressed to people over 18 years old with legal capacity to contract. In those cases in which the services of the PREBIOTEST online genetic tests are contracted for minors or disabled people, the client will be the legal representative or guardian and the patient will be the minor or disabled person, having to be present this guardian or legal representative in the materialization of the genetic test online.
The execution of the PREBIOTEST online genetic tests service results in the user and client becoming a “patient” (beneficiary of the PREBIOTEST online genetic tests service), with the mandatory opening of the clinical history, regulated by the Law 41/2002, of 14th November, which is the basic regulation of the patient’s autonomy and the rights and obligations in terms of information and clinical documentation.
Each contract for the PREBIOTEST online genetic tests is unique and exclusive and therefore it is not a subscription system that is maintained over time for successive consultations.
4.2.-Contracting process:
In order to become a client and access the PREBIOTEST online genetic test services provided by Instituto Bernabeu, the Users must fill in the application form which can be accessed by clicking on the “request test” button at the top of the screen and then click on this button, all of which will be done once the portal https://prebiotest.com/ is accessed.
You must select the type of test you want to perform from among those offered. Once you have selected the test and the desired quantity, you must press the “add to cart” button.
Next, you will have to fill in the necessary forms to formalize the purchase: data, addresses, shipping and payment method.
Once the form has been completed, you must visit these general terms and conditions and accept them in their entirety. To do so, you must check the box “I agree with the terms of service and accept them without reservation”, so that if you do not check this box, it will not be possible to continue by clicking on the “order with payment obligation” button.
Next you will have to press the button “order with payment obligation” which will incorporate several functions, the first one will be to send you a welcome email with your generic data to access Prebiotest and security advice regarding the chosen password, the second one will be to send your request to Instituto Bernabeu with your application to provide the PREBIOTEST online genetic test service and the third one will be to link to the payment gateway where you will have to follow the instructions of the financial entity we work with to proceed with the payment of the contracted services and which will be informed later.
Once received your request of service, this one will have to be expressly accepted by Instituto Bernabeu by means of the remission of a receipt that will include the particular conditions that will go together with the present general conditions, by e-mail or any other way of communication proposed by Instituto Bernabeu and accepted by the User (e-mail). Only at that moment it will be understood that the genetic test service of PREBIOTEST online has been contracted.
In a few days you will receive at the address chosen by you the kit for the collection of samples and you will have to follow the steps indicated in the file of each test selected by you where a video explaining how the section should proceed to take the sample is included and once it is finished, you will have to proceed to send the sample taken following the instructions we provide.
This delivery includes an essential document for carrying out the care contract which is “the informed consent” that you must read carefully, sign and include it in the return delivery together with the sample.
You must bear in mind that if you do not scrupulously follow the instructions for collecting the sample, it is possible that when it reaches us it will not be valid enough to carry out the requested test and we will have to repeat the process. For this reason, we strongly recommend that you take the time necessary to follow the instructions we give you and carry out the entire procedure with peace of mind, in order to avoid repetitions.
Once the studies have been carried out and the results obtained, you may also consult us about any question related to the same and if you need interpretation of the results and genetic advice, this will be specified by a doctor.
In our website there is a section (icon of a person) that includes different sections and it will be there where you will be able to access with your login and password to the results of your tests in this way you will be able to check the sending, the evolution and the state of the requested test, the process of analysis and results, as well as the history of your previous tests at any time and in a safe way through a personalized access and in a safe website. You will also be able to edit your personal data, addresses and have access to invoices and possible quantity credits.
5.- PROTECTION OF PERSONAL DATA
Data protection: The personal data provided by the users, clients and/or patients will be managed by the person in charge and the person in charge will apply the European RGPD (Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data) by the LOPD-GDD LO 3/2018 of 6 December 2018 and other health regulations. You can find more information in the Privacy Policy and in the Cookie Policy.
6.- INVOICING:
The genetic test services of PREBIOTEST online will be invoiced by Instituto Bernabeu and the invoice (which will be made based on the invoicing data you provide) will be included in your order and you will receive it physically at the specified delivery address. If you wish to receive it by e-mail, you must expressly request it.
7.-OBLIGATIONS of Instituto Bernabeu
Instituto Bernabeu, by virtue of the present general conditions of contracting commits itself with the Users to the following obligations:
To provide the User, both before and after contracting the genetic test services of PREBIOTEST online, with the information that the User requires in relation to the provision of the specific services contracted and provided by Instituto Bernabeu within the framework of the stipulated by the applicable regulations and the present general contracting conditions.
To carry out in a diligent way the intermediation tasks between your clients and the members of the Medical Staff through your own personnel of attention to the patient in order to speed up the consultations and additional information requested by you.
iii. To observe the due diligence and attention in the provision of the services of Instituto Bernabeu and in its relationship with its clients and patients, as well as to watch over the interests of the same ones, managing diligently through the personnel of attention to the patient any incidence or complaint that is received.
To facilitate to the User diverse channels of communication with the purpose that the same one can contact with Instituto Bernabeu in relation to any incidence or consultation related to the services given by Instituto Bernabeu
Responsible for the quality and qualities of the specific PREBIOTEST online genetic test services provided by the professionals at Instituto Bernabeu.
8.-USER OBLIGATIONS
The User of the Portal in general, and any client or person who accesses it, and wishes to contract the genetic test services of PREBIOTEST online provided by Instituto Bernabeu in application of the present general conditions of contracting commits to comply with the following obligations:
To facilitate all the information and data necessary for the contracting of the PREBIOTEST online genetic test services provided by Instituto Bernabeu being this information exact, truthful and updated.
To pay the price for the genetic test services of PREBIOTEST online contracted in accordance with the stipulated in the corresponding section of the present general conditions of contracting and in the Portal.
iii. To keep their identification data updated at all times and in particular the information necessary for the processing of the payment for the PREBIOTEST online genetic test services provided by Instituto Bernabeu.
Confirm with our patient care staff any doubt about the present general conditions, if applicable the particular ones, the privacy policy, the legal notice or any other that may arise from the provision of the PREBIOTEST online genetic test services, as well as the procedures of purchase, payment, etc.
Read carefully the section “how to take the samples from home”.
9.-PRICE, MEANS OF PAYMENT, EXECUTION OF THE SERVICE AND WITHDRAWAL
9.1.-Price:
The price of the genetic test services of PREBIOTEST online will be specified at each moment in the web portal duly indicated just before the button to contract and will be expressed in Euros (euros) including taxes.
The price of the PREBIOTEST online genetic test service can be modified unilaterally and at any time by Instituto Bernabeu, proceeding to publish the update of this in the Portal, not being retroactive in any case. Therefore, the prices in force for the PREBIOTEST online genetic test service will be those that appear at that moment in each contracting process through the portal.
9.2.-Means of payment:
Users may pay the price of the services contracted through the payment gateway via CaixaBank POS by credit or debit card accepted by the entity and from October 14, 2019 must make the contract with your mobile phone where your bank will send additional security codes or ask for identification unambiguously by fingerprint or facial recognition as agreed in advance with your bank and ensuring a transaction with enhanced security in compliance with the PSD2 directive [Directive (EU) 2015/2366 of the European Parliament and of the Council of 25 November 2015 on payment services in the internal market and amending Directives 2002/65/EC, 2009/110/EC and 2013/36/EU and Regulation (EU) No 1093/2010 and repealing Directive 2007/64/EC (Text with EEA relevance)]
When the Customer selects this POS system as a payment method, he must enter the information required for payment in the form provided. At this point, the CaixaBank payment gateway will manage the payment process by transmitting the data encrypted to the servers of the corresponding banks.
The CaixaBank payment gateway will check the validity of the credit/debit card and the existence of sufficient funds or credit to make the payment for the contract. If so, the relevant charge will be generated on the Client’s account associated to the card and the corresponding credit to our associated CaixaBank account. If the payment operation is rejected, the contract operation will be considered as not having been made.
When verifying this data, it is possible that data such as the address or postal code may be disclosed for security purposes, prevention and detection of fraud. Nevertheless, whenever the data is disclosed, it will remain safe, since the standard security technology SSL (Secure Socked Layer) is used, which allows all the information transmitted through our website to travel encrypted.
The Client who uses this method of payment must be fully authorised to use the credit or debit card supplied to Instituto Bernabeu.
WARNING! The fraud with credit or debit card is a crime and Instituto Bernabeu will initiate judicial actions against all that carries out a fraudulent transaction through our web page.
You can also choose to pay through the PayPal system, in this case you must previously have an account open with PayPal and follow the instructions that will be presented on screen when you choose this form of payment.
9.3.-Execution of the service:
The services contracted by the User through the Instituto Bernabeu Portal will be executed within a maximum period of 30 days, except in cases of force majeu, which will be duly informed to the client.
10.- TECHNICAL REQUIREMENTS FOR THE PROVISION OF THE PREBIOTEST GENETIC TEST SERVICE
They do not exist beyond having an internet access terminal and access to our website www.prebiotest.com.
10.1.-Other obligations
The Client, recognizes, and voluntary and expressly accepts, that the use of the services offered by Instituto Bernabeu will be made under its only and exclusive responsibility, at any moment. And it will limit the use of these to the private use, not onerous, not collective, not commercial or professional and not transferable (except for agreement in opposite credited in writing).
Any impersonation of the Patient and/or manipulation, falsification, duplication, photocopy and/or fraudulent alteration of documents, will be exclusive responsibility of the Client/Patient, reason why Instituto Bernabeu is exonerated of any damage that could be caused by these circumstances.
11.- DERECHO DE DESISTIMIENTO
11.1.-Derecho de desistimiento del Usuario:
Le ofrecemos la posibilidad de desistir de su compra de sus test genéticos de PREBIOTEST en el plazo de 14 días desde la aceptación del servicio contratado por Instituto Bernabeu y atendiendo a las siguientes indicaciones:
Podrá desistir dentro de esos 14 días y si el kit enviado para la toma de muestras no estuviera abierto e implicará la devolución 100% del importe ya pagado
Podrá desistir dentro de esos 14 días y si el kit enviado para la toma de muestras estuviera abierto se descontará el valor del kit del importe ya pagado.
En caso de que ya hubiese mandado la muestra para su tes independientemente que se hay empezado el análisis no procede devolución alguna
En caso de que el Kit enviado para la toma de la muestra estuviese defectuoso, deberá ponerse en contacto con Instituto Bernabeu para que le informemos de cómo proceder a su devolución para valorar el daño y reenviarle uno nuevo sin coste alguno para Ud.
Su intención de desistir deberá comunicarla fehacientemente a Instituto Bernabeu: Y para ello ponemos a su disposición un documento de desistimiento con el fin de que pueda hacer efectivo el citado desistimiento, cumpliméntelo y háganoslo llegar.
11.2.-Consecuencias del desistimiento:
El reembolso de las cantidades a devolver se realizará a través de transferencia bancaria a la cuenta que indique el paciente a Instituto Bernabeu y se efectuará lo antes posible, y, en cualquier caso, dentro del plazo de 10 días desde la fecha en que Instituto Bernabeu tuvo conocimiento de la voluntad de desistir de la cita.
12.- DURACIÓN DEL CONTRATO
El contrato tendrá una vigencia de un único y exclusivo servicio de test genéticos de PREBIOTEST online desde la fecha de confirmación efectiva del Usuario como cliente de Instituto Bernabeu.
Cada nuevo test genéticos de PREBIOTEST online requerirá por tanto una nueva contratación con su correspondiente abono de la tarifa vigente en el momento de la contratación.
13.-INCIDENCIAS Y RECLAMACIONES
En caso de que el Cliente desee comunicar alguna incidencia o realizar una reclamación, podrá hacerlo por correo electrónico info@prebiotest.com o por correo ordinario a la dirección Avda. Albufereta nº 31, 03016 Alicante España
Además, Instituto Bernabeu tiene a disposición de sus Clientes Hojas de Reclamaciones, que el Cliente podrá utilizar caso de necesitarla. Para ello puede ponerse en contacto con Instituto Bernabeu en cobros@institutobernabeu.com
En cumplimiento del Reglamento (UE) n.º 524/2013 del Parlamento y del Consejo, de 21 de mayo de 2013 te informamos que en este enlace podrás acceder a la plataforma de resolución de litigios en línea en materia de consumo en caso de desacuerdo con la compra realizada y no hubiésemos llegado a un acuerdo de resolución previo. El punto de contacto para la resolución de litigios online prestará la ayuda necesaria para la resolución de dicho conflicto a través de esta plataforma.
14.-SECRETO PROFESIONAL Y CONFIDENCIALIDAD
Todos los integrantes del cuadro médico y cualquier otro miembro de la organización que necesitara participar en el proceso de test genéticos de PREBIOTEST online y perteneciente a Instituto Bernabeu están sujetos al deber de secreto y sigilo profesional, por tiempo indefinido y respecto a sus datos personales y cualesquiera otras informaciones u observaciones sensibles referida a su estado de salud no pudiendo revelar ni directa ni indirectamente, no pudiéndola poner a disposición de terceros ni total ni parcialmente y a cumplir estas obligaciones incluso con propios familiares u otros miembros de Instituto Bernabeu que no estén debidamente autorizados a acceder a dicha información y/o que no la necesiten para el desarrollo de sus funciones profesionales.
Instituto Bernabeu se compromete a tratar los datos de los Usuarios Clientes y Pacientes de manera diligente y conforme a lo dispuesto con la legislación española
Las conexiones de nuestro portal se sustentan bajo protocolos de seguridad estándar SSL (Secure Socked Layer), que permite que toda la información que se transmita a través de nuestra Web viaje cifrada.
15.-NULIDAD
Si cualquier cláusula de este clausulado o de las Condiciones Particulares, fuera declarado nulo o sin efecto, en todo o en parte, por cualquier Tribunal, las restantes estipulaciones conservarán su validez.
16.-JURISDICCIÓN
Con la aceptación del presente articulado, el Cliente acepta expresamente que el lugar de celebración del Contrato es su domicilio, mientras que la prestación del servicio será prestada siempre en Alicante, España.
Igualmente, ante cualquier controversia, el Cliente podrá acudir a la jurisdicción ordinaria, cumpliendo con las normas sobre jurisdicción y competencia.
